You may have noticed that the word “support” around the site is written as *support. That’s because support is a major issue for theme developers and shops. I have a long and storied history in theme shop support… and I’m not going to make the same mistakes. Please follow the headings for the TL;DR version and read the details if you want/need them.
1. Support != Education
I’m a huge educator. With courses on Treehouse, tons of tutorials, and countless examples helping people in social media, I love spreading my knowledge. However, this is a business, not my personal time. When it comes to support, time literally equals money. It either means paying someone to answer questions or taking time away from other money-generating activities.
Result: if you need help customizing a theme because you don’t know how to do something, we recommend that you level up your skills with an online school like Treehouse or CodeAcademy or KnowTheCode. There are also hundreds of Genesis tutorials available at https://sridharkatakam.com.
2. Support Is for Bugfixes
We all have bugs in our code. Nothing ships perfect. I’m not going to be any different. Did you make a customization that didn’t have the proper result? Let’s fix that bug. Is it displaying incorrectly (without customization) on certain devices? Let’s fix that bug.
That doesn’t mean every plugin will work out of the box with it, but I do account for a few when I build and test themes. The professional forms and some social sharing and social network plugins, but not 20+ plugins.
Result: bugfixes will absolutely be corrected and a new download will be available with a diff changelog available for developers who want to fix the tiny bit of broken code.
Dedicated to quality and innovation
This isn’t a fly-by-night shop that is just a quick one-off for some sales. We’re here to change the face of the way Genesis is used by developers and consumers alike. In no way will you be left without any help with our themes or plugins, but we are not able to help you complete a client (or your own) site because you need to up your game editing working, valid code or the WordPress dashboard itself. For that, please use any of the following training resources:
… and of course, the StudioPress documentation.